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Frequently asked questions
About Docosan
Is Docosan a healthcare provider?
Can any provider join Docosan?
Can I use Docosan to book appointments with any doctor in Vietnam?
Is Docosan available in my area? When will it come to my area?
Is Docosan available in other countries?
Can patients use Docosan for free?
How much will my appointment cost?
I love Docosan - how can I tell more people about it?
Appointments
How do I make an appointment with a doctor?
Can I call Docosan to make an appointment?
How do I know which doctor to book with?
Where is the doctor’s phone number?
How do I know my appointment is confirmed?
What if my appointment is cancelled or rescheduled by the doctor?
How do I cancel an appointment?
Data & privacy
How does Docosan use and share data?
What data does Docosan collect?
How does Docosan protect data?
Where can I learn more about Docosan’s protection of data and privacy?
My account
How do I sign in?
How do I see my past doctors and appointments?
How do I edit my profile information?
What if I need to change my name on the account?
I forgot my password. How can I reset it?
Reviews
What is a doctor review?
How do Docosan doctor reviews work?
Does Docosan moderate doctor reviews?
Does Docosan only post good doctor reviews?
Why do you moderate doctor reviews?
How do I review my doctor?
How can I leave a good review?
